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The Buyer may pay for his order by debit or credit card, by Paypal or iDeal or by bank transfer to our bank account, as indicated on the Website. The price must be paid in full before delivery. In case of late payment, a late payment interest in the amount of 6% per year is due, by right and without prior notice, as well as a lump sum compensation for the Seller’s administrative costs in the amount of 10% of the amount due with a minimum of 100 euros.
If the Buyer is a consumer who purchases goods or services remotely, he has the right to notify the Seller that he renounces the purchase, without payment of a penalty and without giving a reason, within 14 calendar days from the day following the delivery of the good or the conclusion of the service contract. Refunds will be carried out within a period of 30 days from receipt of your request for withdrawal. Refunds will be made by transfer to your bank account or by crediting your credit card. The consumer does not have the right to withdraw from the purchase in the cases stipulated by law and among others when the goods have been manufactured according to the consumer’s specifications or when the performance of the service contract has begun before the end of the withdrawal period.
Upon acceptance of your order and payment, the goods or services will be delivered to the delivery address you entered during the ordering process. Unless otherwise provided, delivery will be made within 30 days of ordering. After the expiration of this period, you have the right to demand the cancellation and refund of your purchase. Otherwise, the Company does not bear any responsibility due to late delivery, nor in case the delivery cannot take place due to wrong or incomplete information, provided by the buyer when ordering.
The Company undertakes to provide some goods and services that comply with the applicable legislation of the European Union and Belgium. The Company cannot be held liable in case of non-compliance with the legislation of a country outside the European Union where the products are to be delivered. For goods sold to consumers, the legal warranty of two years applies. Any non-conformity regarding the sale to the consumer must be reported within two months of its determination. Any complaint regarding visible damage to delivered goods as well as damage caused during transport and delivery must be formulated in writing on the accompanying documents at the time of delivery or must be reported by email within 24 hours of delivery. The same applies to non-conforming or incomplete deliveries. For any further information or questions, our Customer Service is always available by phone at +32 54 240 330 and by email at info@chamo.be.
2 to 3 days
The customer is responsible for returning the product.
Our shop is taking a short break, but don’t worry — you can still place orders! Please note that we will resume deliveries starting January 2nd. Thank you for your understanding, and we wish you a wonderful holiday season
